Before we begin
On the subscription management portal at manage.techsmith.com, you can view and manage your multi-seat subscription for these products:
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Video Review |  |
TechSmith Assets for Snagit |
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TechSmith Knowmia Pro |  |
TechSmith Assets for Camtasia |
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TechSmith Audiate |
If you do not have a multi-seat subscription, see (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.
If you need a one-seat subscription, or are looking for a different product (Snagit, Camtasia, or other), you can visit our online store. Please note that licenses and subscriptions purchased in the online store cannot be managed on the subscription management portal.
Before You Start Ownership Transfer
As a subscription owner, you can either manage the subscription by yourself (purchase more seats, renew the subscription, and more) or choose another person as the new subscription owner.
Before you start transferring the subscription to the new owner, please check the following.
Please make sure that the products in your subscription will be unique for the new owner. For example, if you are transferring an Audiate and Video Review subscription, and the new owner is already subscribed to any of these products, they will not be able to accept your subscription.
As the subscription owner (Account A), you can initiate the transfer. However, when viewing your invitation, the person you selected as the new owner (Account B) will not have the option to accept your invitation. Instead, they will be prompted to provide you with another email address or contact Sales for more options.
When you transfer a subscription to a new owner, the pre-transfer invoices generated for this subscription stay linked to your account. This is why you cannot transfer a subscription if you have an unpaid invoice, even if that invoice is related to a different subscription.
To sum up, let's say you purchased three subscriptions with a purchase order. You have an unpaid invoice related to subscription #1, while subscriptions #2 and 3 are paid. Until that invoice is paid, you cannot initiate the transfer for any of the three subscriptions.
Start Ownership Transfer
After you make sure that the future owner is not subscribed to the products that you are about to transfer, and all of your invoices are paid, you can start ownership transfer. It is possible to cancel the transfer until your invitation is accepted.
Expand the sections below for more details.
- Visit manage.techsmith.com and sign in to your TechSmith account.
- (If you have multiple subscriptions) On the Subscriptions page, select the subscription that you would like to transfer.
- Under the subscription selector, click Manage ownership.
- Enter the email address of the new subscription owner and click Submit.
If an error occurs, or if the Manage ownership pop-up window looks different, see the Frequently Asked Questions > Why can’t I start ownership transfer section in this article. - Review the confirmation and click Close.
The subscription status is In transfer, which means the following:
- Until the person accepts the invitation, you can view and manage the subscription as usual.
- You can revoke the invitation at any time. Next to the person’s email address, click Remove (
).
After the person accepts the invitation and becomes the new owner, the subscription data and owners’ details are protected in the following way.
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Previous owner |
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Cannot view the subscription details or manage the subscription. |
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Cannot view the account details, payment method, or invoices of the new owner. |
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Can view the history of subscription updates, payments, and refunds that took place before (but not after) the ownership transfer. |
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New owner |
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Can view and manage the subscription. |
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Cannot view the account details, payment method, or invoices of the previous owner. |
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Can view the history of subscription updates, payments, and refunds that took place after (but not before) the ownership transfer. |
Cancel Ownership Transfer
You can cancel the ownership transfer if the subscription has the In transfer label (the person selected as the new owner has not accepted the invitation yet).
- Visit manage.techsmith.com and sign in to your TechSmith account.
- (If you have multiple subscriptions) On the Subscriptions page, select the subscription for which you would like to cancel the transfer.
- Click Manage ownership, and then click Remove ().
The invitation becomes inactive, and the person whose email address you removed can no longer view the subscription details on the Invitations page.
Frequently Asked Questions
You cannot start ownership transfer in the following cases.
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An unpaid invoice is associated with your account. Please make sure that all invoices for all of your subscriptions are paid, and then try again. See (Multi-Seat Subscriptions) View and Pay My Invoices. |
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Your account is blocked. You receive the corresponding hint: “Subscription cannot be transferred because the current owner is blocked”. See (Multi-Seat Subscriptions) Unblock an Account. |
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You are transferring a subscription with auto-renewal on, and the person who should become the new owner is tax-exempt. You can view the corresponding message: “To transfer the subscription to this user, first deactivate auto-renewal. Error code: 301”. |
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Subscription contains a product with unsupported settings. Until our team resolves this issue, your subscription is view-only and cannot be transferred to a new owner. You receive the corresponding message: “Cannot update subscription: product or rate plan contains unsupported settings. Error code: 290”. If you need to make an urgent ownership transfer, please contact Sales. |
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Person who should become the new owner has reached the max number of subscriptions or cannot be selected as the new owner for some other reason. You can view the corresponding error: “Sorry, the user with this email is unavailable. Error code: 182”. To resolve this issue, ask the person to provide you with a different email address. |
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The person's account is canceled. You receive the corresponding error: “Cannot complete the operation: customer account is canceled. Error code: 288”. To resolve this issue, ask the person to provide you with a different email address. |
Yes, as the current/previous subscription owner, in the subscription history, you can view all events related to subscription transfer.
| Event | Description |
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Ownership transfer initiated |
You selected a person who should become the new owner. |
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Ownership transfer canceled |
You revoked the ownership transfer invitation. |
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Ownership transfer accepted |
Person selected by you accepted the invitation and became the new owner. |
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Ownership transfer declined |
Person selected by you declined the invitation, and you remain the subscription owner. |
What's the difference between adding a seat manager and transferring the subscription to a new owner?
If you would like to fully hand over the subscription to someone else, you can transfer the subscription to a new owner.
If you would like to remain in charge of purchases, cancelations, and renewals, you can remain the subscription owner and add one or more seat managers who will manage seat assignments. See (Multi-Seat Subscriptions) Add or Remove a Seat Manager.
After you cancel ownership, we do not send any email notifications, and this event is not shown in the subscription history. However, the person can no longer view the subscription details on the Invitations page.
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