Before we begin
On the subscription management portal at manage.techsmith.com, you can view and manage your multi-seat subscription for these products:
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Video Review |  |
TechSmith Assets for Snagit |
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TechSmith Knowmia Pro |  |
TechSmith Assets for Camtasia |
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TechSmith Audiate |
If you do not have a multi-seat subscription, see (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.
If you need a one-seat subscription, or are looking for a different product (Snagit, Camtasia, or other), you can visit our online store. Please note that licenses and subscriptions purchased in the online store cannot be managed on the subscription management portal.
Turn On Auto-Renewal
If you purchased a monthly or yearly subscription with a credit card, you can turn on auto-renewal.
At the start of each billing month or year, the system automatically renews all products in your subscription and processes the renewal amount on your primary credit card.
- Visit manage.techsmith.com and sign in to your TechSmith account.
- (If you have multiple subscriptions) On the Subscriptions page, select the subscription for which you would like to turn on auto-renewal.
- In the Renewal section, click View auto-renewal terms.
- Review the following:
- Number of products that will be auto-renewed (all products for which you did not cancel renewal).
- Renewal date — date when the new billing term begins and auto-renewal amount is processed.
- Forecasted amount — approximate auto-renewal amount. The final amount may differ slightly.
- Click Turn on auto-renewal.
- This event is saved in subscription history.
- Email notification is sent to your shipping email address.
- 30 days before the auto-renewal date, you receive an email reminder at your shipping email address.
Also, the option to renew the subscription early appears on the subscription management portal. See (Multi-Seat Subscriptions) Early Renewal. - If you do not renew the subscription early, on the renewal date, the system automatically renews your subscription and processes the renewal amount on your primary credit card. At your billing email address, you receive an email notification with order details.
If the auto-renewal payment fails, you receive an email at your billing email address. Also, on the subscription management portal, you can view a hint about an unpaid invoice. Please resolve the issue with the credit card (or, add a new card), and then try to pay the invoice. See (Multi-Seat Subscriptions) View and Pay My Invoices.
Turn Off Auto-Renewal
If the subscription auto-renewal is turned on, you can turn it off at any time.
After you turn off auto-renewal, products in your subscription remain active until the end of the current billing term (month or year). They will not be auto-renewed at the start of the next billing term, but you will have the option to renew your subscription manually.
- Visit manage.techsmith.com and sign in to your TechSmith account.
- (If you have multiple subscriptions) On the Subscriptions page, select the subscription for which you would like to turn off auto-renewal.
- In the Renewal section, click Turn off auto-renewal.
- Confirm that you would like to turn off auto-renewal for all products in the subscription.
- This event is saved in subscription history.
- Email notification is sent to your shipping email address.
- You can renew your subscription manually:
- 30 days before the expiration date. See (Multi-Seat Subscriptions) Early Renewal.
- 30 days after the expiration date. See (Multi-Seat Subscriptions) Expiration and Renewal.
Frequently Asked Questions
No, it only cancels the renewal.
For example, if you turn off auto-renewal for a monthly subscription, your subscription will expire at the end of the billing month. Until then, the products remain active and available for users with assigned seats.
You can renew the subscription manually for 60 days (30 days before and after the subscription expires).
The option to turn on auto-renewal may be unavailable in the following cases.
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You purchased the subscription with a purchase order (PO). You can renew your subscription manually:
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All products in your subscription are canceled. To keep using the products after the expiration date, contact Sales.
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Your subscription expired. You can renew your subscription for 30 days after expiration. See (Multi-Seat Subscriptions) Expiration and Renewal.
Or, to create a new subscription, contact Sales. |
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Your account is blocked because of overdue invoices. See (Multi-Seat Subscriptions) Unblock an Account.
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You are registered as a tax-exempt customer. To renew the subscription, contact Sales.
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There is no possibility to turn on/off auto-renewal for some products in your subscription.
What you can do is cancel a product that you do not intend to renew.
In this example, on July 30, 2021:
- Audiate will be auto-renewed.
- Knowmia Pro will be removed from the subscription, and all seat assignments will be revoked. To start using Knowmia Pro again, you will need to contact Sales.
See (Multi-Seat Subscriptions) Cancelations and Returns.
You can turn on/off auto-renewal for your subscription at any time. If you have multiple subscriptions, you can choose different auto-renewal options for each subscription.
Yes, 30 days before the auto-renewal date, you receive an email reminder at your shipping email address.
On the last day of the billing month or year, at your billing and shipping email addresses, you receive an email that your subscription may expire today.
If the subscription auto-renewal is on, please disregard this email. If the subscription auto-renewal is off or unavailable, you can renew your subscription manually for 30 days after the expiration. See (Multi-Seat Subscriptions) Expiration and Renewal.
On the subscription management portal, you can view the forecasted amount for renewing your subscription. The actual renewal amount may differ slightly from the forecasted amount.
Please note that if you purchased a product with a discount, it will not apply during renewal.
After your subscription is auto-renewed, you can view the renewal amount on the Invoices tab and on the Payments and refunds tabs.
This help topic is for Video Review, TechSmith Assets for Snagit, TechSmith Assets for Camtasia, TechSmith Knowmia Pro, and TechSmith Audiate. If you are looking for information about TechSmith Snagit, TechSmith Camtasia, or TechSmith Knowmia Enterprise, please visit our help center.
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