Before we begin
On the subscription management portal at manage.techsmith.com, you can view and manage your multi-seat subscription for these products:
 |
Video Review |  |
TechSmith Assets for Snagit |
 |
TechSmith Knowmia Pro |  |
TechSmith Assets for Camtasia |
 |
TechSmith Audiate |
If you do not have a multi-seat subscription, see (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.
If you need a one-seat subscription, or are looking for a different product (Snagit, Camtasia, or other), you can visit our online store. Please note that licenses and subscriptions purchased in the online store cannot be managed on the subscription management portal.
Renew a Subscription Early
You can renew the subscription early during the last 30 days of the current billing period.
When you renew the subscription early, it remains active for another billing term.
Example — yearly subscription:
- October 12, 2020 — subscription created
- October 11, 2021 — current billing period begins
- September 11, 2021–October 11, 2021 — early renewal available
- October 11, 2022 — new expiration date
Example — monthly subscription:
- October 12, 2021 — subscription created
- November 11, 2021 — current billing period begins
- October 13, 2021–November 11, 2021 — early renewal available
- December 11, 2021 — new expiration date
Expand the section below for details about how to renew your subscription early.
- Visit manage.techsmith.com and sign in to your TechSmith account.
- (If you have multiple subscriptions) On the Subscriptions page, select the subscription that you would like to renew early.
- If you have a product that you do not need to renew, cancel it.
The canceled product remains active until the end of the current billing term, and then is automatically removed from your subscription. See (Multi-Seat Subscriptions) Cancelations and Returns.If you would like to renew the subscription with additional products or seats, you can add them after you renew the subscription.
If you would like to renew the subscription with a smaller number of product seats, please revoke assignments for these seats, and then contact Sales to return these seats. After this, proceed to renew the subscription.
- In the Renewal section, click Pay for renewal now.
- Review the products that will be renewed and order summary.
Please note that if you purchased a product with a discount, it does not apply during renewal.
- (If your primary payment method is purchase order) In the Order summary section, provide the purchase order number for this order.
- In the Order summary section, click Purchase.
- (If your primary payment method is purchase order) Familiarize with the Terms and Conditions for the products that you are about to renew.
-
Confirm that you would like to complete the purchase and renew the subscription.
Subscription is renewed for another billing term (month or year).
For example, if the previous expiration date for your monthly subscription was July 01, 2021, and you renewed it on July 13, 2021, the new expiration date is July 30, 2021.
A PDF copy of the invoice is sent to your billing email address.
- If your primary payment method is credit card, the payment is processed automatically. If the payment fails, see (Multi-Seat Subscriptions) Handle a Credit Card Error.
- If your primary payment method is purchase order, please make the payment with a check, wire transfer, or credit card within 30 days. See (Multi-Seat Subscriptions) View and Pay My Invoices.
Frequently Asked Questions
In the Renewal section, the Pay for renewal now option may be unavailable. Or, after you click Pay for renewal now, the Purchase option may be inactive.
Possible reasons:
 |
More than 30 days remain until the end of the current billing term, so early renewal is not available yet.
|
|
|
You are registered as a tax-exempt customer. Please contact Sales to renew your subscription.
|
|
|
Your account is blocked because of overdue invoices. See (Multi-Seat Subscriptions) Unblock an Account.
|
- On the subscription page, you can view the new expiration date.
For example, if the previous expiration date was July 01, 2021, and you renewed your monthly subscription on July 07, 2021, the new expiration date is July 30, 2021.
- In Subscription history, the Subscription renewed event appears.
- At your billing email address, you should receive an order confirmation email with invoice attached.
- You can view a new invoice on the Invoices tab.
This help topic is for Video Review, TechSmith Assets for Snagit, TechSmith Assets for Camtasia, TechSmith Knowmia Pro, and TechSmith Audiate. If you are looking for information about TechSmith Snagit, TechSmith Camtasia, or TechSmith Knowmia Enterprise, please visit our help center.
